live's Guide to Responsible Gaming
Entertainment is meaningful only when it stays within control. live always wants you to understand your own limits and enjoy betting with a clear head and in good spirits.
Betting is Entertainment, Not a Source of Income
live is an entertainment platform — you can enjoy cricket, slots or live casino here, but it should not be treated as a regular source of income. Many players in Bangladesh start betting as a hobby, but some end up spending more time and money than intended due to a lack of awareness. To prevent this situation, live actively maintains several protective measures.
When you can manage your own budget, time and emotions, betting becomes genuinely enjoyable. Reading our Terms and Conditions will help you understand how live defines player rights and limits.
Responsible gaming is not only about protecting yourself — it is also about protecting your family and the people close to you. If your behaviour is causing harm to others, seeking help is not a weakness; it is a courageous decision.
For Ages 21 and Above Only
To open an account and bet on live, you must be at least 21 years old. Age is verified during registration and a national ID card or other valid identification may be requested at any time. If a minor is found using the platform, the account will be closed immediately and all balances may be forfeited. If there are minors in your household, do not leave an active login session on your device.
live's Protection Tools
Using the tools below, you can manage your own betting habits. Activate them at any time through live's 24/7 support.
Set Deposit Limits
Set a maximum limit on your daily, weekly or monthly deposits. Once a limit is set it takes effect immediately; a request to raise it takes some time to come into effect.
Session Time Limits
Decide in advance how much time you will spend in each gaming session. When the time is up, the platform will automatically log you out.
Temporary Break (Cooling-Off)
Suspend your account temporarily for anywhere from 24 hours to 30 days. During this time it will not be possible to log in or place bets.
Self-Exclusion
Through long-term self-exclusion, you can keep your account closed for 3 months to 5 years or permanently. live will not send you any promotional messages during this period.
Set Loss Limits
Your account will automatically close once you reach a set loss amount. This protects you from going beyond your budget.
Request Direct Support
If you have difficulty setting the tools yourself, contact live's 24/7 live chat. Our Bengali-speaking team will help you activate any limit right away.
Be Careful If You Notice These Signs
Recognising the early signs of problem gambling makes it easier to take action in time.
Chasing Lost Money
Betting more to recover losses — this is the most common warning sign. Every bet is independent and a previous loss does not guarantee a future win.
Hiding Betting Activity from Family or Work
If you feel uncomfortable telling your family the truth about your betting activity, that is a warning sign.
Impact on Daily Life
If problems arise at work, in your studies or in your relationships, and betting-related stress is behind them, take a break immediately.
Going Beyond Your Set Budget
Set a specific budget before each betting session and stop when you reach it.
Betting with Borrowed Money
Betting with money borrowed from friends, family or a loan means you have crossed a safe limit. Self-exclusion is the fastest solution in this situation.
Constantly Thinking About Betting
If you find yourself thinking about your next bet even while doing other things, seek professional advice.
Help Is Available
Acknowledging a problem takes courage. Reach out for support through any of the options below — things can change.
live 24/7 Support
live's Bengali-speaking support team is available around the clock on live chat and by email. They act promptly to help activate self-exclusion or set limits.
Family and Trusted People
Let someone close to you know about the situation. Often the empathy and awareness of a loved one can be the first step toward change.
Professional Counselling
Seeing a mental health professional or a counsellor specialising in gambling addiction is completely normal. Several government and private counselling services are available in Bangladesh.
live support email: — you can reach us in both Bengali and English.
live's Accountability
Creating a safe betting environment is live's responsibility. Our Privacy Policy explains how your information is used and how it is kept secure.
- All players' age and identity are verified; minors are not permitted to open an account.
- Self-exclusion requests are processed promptly and no marketing communications are sent during the exclusion period.
- When unusual betting patterns are detected, our team proactively reaches out to the player.
- All payment transactions are SSL encrypted and personal financial information is kept secure.
- Our 24/7 Bengali-speaking support team is always ready to assist with any responsible gaming request.
- Betting is not an alternative to financial investment — we keep this message clear on our platform.
Questions About Responsible Gaming
For more details, visit our full FAQ page.