live's Privacy Policy

1 Introduction and Applicability

This Privacy Policy ("Policy") applies to the live-bet.cam website and all associated digital platforms ("Platform"). "We", "us", or "live" refers to the operating organization of this Platform. "You" or "user" refers to every member or visitor registered on this Platform.

By creating an account on this Platform or using any of its services, you are considered to have been informed of the terms set out in this Policy. However, this Policy supplements — and is not a substitute for — the Terms and Conditions.

Our services are available only to individuals aged 21 or older. No minor may use this Platform, and we have no intention of collecting information from minors.

2 Information Collection

We collect information about you through various means. This information can be divided into two main categories:

2.1 Information You Provide Directly

• At registration: full name, date of birth, mobile number, email address, and password.
• During account verification: a photo or scanned copy of your National ID (NID), passport, or other government-issued identity document.
• During transactions: mobile number or bank account details linked to your payment method — such as bKash, Nagad, Rocket, Upay, or bank transfer details.
• Messages or attached files provided when contacting support.
• Additional information provided when claiming a promotion or bonus.

2.2 Automatically Collected Information

The following information may be collected automatically when you use the Platform:

• Device information: device type, operating system, and browser version.
• Network information: IP address and internet connection details.
• Usage patterns: pages visited, time spent, games played, and betting history.
• Session data: login time, logout time, and total duration of activity.
• Information collected through cookies and similar tracking technologies (discussed in detail in Section 6).

3 Purpose of Information Use

Collected information is used only for the following specific purposes:

• Account management: completing registration, verifying identity, and ensuring account security.
• Transaction processing: completing deposits and withdrawals and maintaining transaction records.
• Service improvement: analysing user experience to enhance the Platform's functionality.
• Fraud prevention: detecting and preventing unusual transactions or suspicious activity.
• Providing support: ensuring prompt and appropriate resolution of user queries and complaints.
• Bonuses and promotions: informing eligible members about relevant offers.
• Legal compliance: adhering to applicable laws and regulations and maintaining responsible gaming standards.

We never sell your personal information to third parties or rent it out for marketing purposes.

4 Information Sharing and Disclosure

live follows a strict privacy policy. We do not share your information with any third party except in the following limited circumstances:

4.1 Service Provider Partners

We work with certain trusted service providers to operate the Platform — such as payment processors, cybersecurity firms, and technology service providers. These organisations receive only the minimum information necessary to carry out their designated tasks and are also bound to uphold privacy standards equivalent to ours.

4.2 Legal Obligations

We may be legally required to disclose information pursuant to a court order, a request from a regulatory authority, or the needs of a legitimate investigation. In such cases, only the necessary information will be provided.

4.3 Fraud Prevention

Sharing information with relevant authorities or organisations may be necessary to prevent money laundering, fraud, or other illegal activity. This is part of protecting the collective interests of our users.

5 Information Storage and Protection

To protect your information, we have adopted industry-standard technical and administrative measures:

• SSL encryption: all data exchanged between the Platform and your browser is encrypted using SSL (Secure Sockets Layer) technology.
• Secure servers: firewall and access control systems are in place on the servers storing data to prevent unauthorised access.
• Two-factor verification: OTP verification is used as an additional security layer when logging into your account.
• Restricted access: only authorised staff can access specific data required for their designated tasks.
• Regular audits: regular audits and penetration testing are conducted to check system security.

5.1 Data Retention Period

Information is retained while your account is active and, after account closure, for the period required to meet legal obligations. When there is no longer a legitimate reason to retain the information, it is securely deleted or anonymised.

6 Cookies and Tracking

Our Platform uses cookies and similar technologies that store small data files in your browser. These cookies are used for various purposes:

6.1 Types of Cookies

• Essential cookies: these are necessary to keep login sessions active, keep transactions secure, and run the Platform's core functions. Without these cookies, the Platform will not function properly.
• Functional cookies: used to remember your language preference, payment method preference, and other personalised settings.
• Analytics cookies: used to understand which features are used most and how page load speeds perform — this information helps improve service quality.

6.2 Cookie Controls

You can accept or decline cookies by changing your browser settings. However, disabling essential cookies may cause some Platform features to stop working. Instructions for managing cookie settings can be found on the relevant browser's help page.

7 Your Rights

As a user of this Platform, you have the following rights over your own information:

• Access: you have the right to know what information we hold about you.
• Right to correction: if there is an error in your information, you can request that it be corrected.
• Deletion request: in certain circumstances you can request that your personal information be deleted — however, some information may need to be retained due to legal obligations.
• Objection to processing: you have the right to object to the use of your information for specific purposes.
• Portability: you can request a copy of the information you have provided in a structured format.

To exercise these rights, contact live's support team. You will find contact details on live's About Us page.

8 Protection of Minors

Our services are strictly limited to individuals aged 21 or older. We do not knowingly collect or process information from any minor.

Age is verified at registration, and if it is later found that a user is under 21, their account will be closed immediately and the relevant information will be deleted in accordance with the law. If a parent or guardian believes their child is using this Platform, please notify our support team immediately.

For more information on the importance of responsible gaming, please read our Responsible Gaming page.

9 Third-Party Services

live's Platform is connected to various third-party game studios, payment gateways, and other service providers. These third-party services may have their own privacy policies, and we are not responsible for their policies.

For payments, services such as bKash, Nagad, Rocket, Upay, or bank transfer are used. Each of these payment services has its own terms and privacy policy. You should read the terms of the relevant payment service before completing a transaction.

Game studios — such as Evolution, Pragmatic Play, PG Soft, JILI, and Spribe — provide their services through their own technology and data management. They cannot directly access the personal information of our users.

10 Policy Changes

This Privacy Policy may be updated due to business needs, technological changes, or legal requirements. If there are any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of the page.
• By sending a notification to your registered email address.
• By displaying a relevant message after you log in to the Platform.

If you continue using the Platform after changes take effect, you will be considered to have agreed to the updated policy. It is therefore a good idea to review this page regularly.

11 Contact

If you have any questions, suggestions, or complaints about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact our support team:

We aim to respond to privacy-related requests as quickly as possible. For general questions, you can also visit our Frequently Asked Questions page.